Effective 29 April 2018

Introduction

This is the privacy notice of Simply Holistics.  In this document, “we”, “our”, or “us” refer to Simply Holistics.  Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).  The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.  We do this now, by requesting that your read the information provided at knowyourprivacyrights.org 

We take seriously the protection of the privacy and confidentiality of our clients and website visitors.  If you have any concerns or requests regarding your personal information please contact us by email at info@simplyholistics.co.uk

If you are in any way dissatisfied about how we process/store your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office.  This can be done at https://ico,org.uk/concerns 

Information collection

To enable us to offer an effective service we will collect personal information from you in the following ways:

• Enquiries by telephone, online forms and via email
• Consultation form
• Treatment notes

Personal information may include, name, address, contact number, email address, health history and any other information you choose to disclose to us.  We use this information to respond to any queries and to enable us to provide an effective and personalised service to you.

Information sharing and disclosure

We will not pass your information to any third party unless we are requested to do so by the police, government authority or any legal process.

Access to your personal information

At any time, you may ask for a copy of or the removal of any information we hold about you.

Client records and retention period for personal data

• Client consultation forms are stored securely in a locked filing cabinet at the premises of Simply Holistics.
• Client records (consultation forms and treatment forms) are kept for 7 years from the date of the client’s last visit, or if the client is a child these will be kept until they turn 18 years of age.
• Consultation forms and treatment forms are stored in paper format (none are stored digitally) and will be destroyed when they reached the above criteria

Links to other websites

This website may, from time to time, provide links to other websites.  We have no control over such websites and are not responsible for the content of these websites.  This privacy policy does not extend to your use of such websites.  You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

Our website uses cookies.  Cookies are small text files that our placed on your computer’s hard drive by your web browser when you visit any website.  They allow any information gathered on one web page to be stored until it is need for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Cookies are used on this website to make the site easier to use and to track the traffic patterns of visitors.  They are placed by software that operates our servers, and by software operated by third parties whose services we use. We are operating an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy with this, then you should adjust your web browser settings to disallow cookies.

Your web browser should allow you to delete any you choose.  It should also allow you to prevent or limit their use.  If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

Analytics

Our website uses Google Analytics, a service which transmits website traffic data to google servers.  Google uses the data collected to track and report website traffic.  This data is shared with other Google services.  You can opt-out of having made your activity available to Google analytics by installing the Google Analytics opt-out browser add-on.  For more information on this please visit the google Privacy & Terms web page at http://google.com/intl/en/policies/privacy.

Payments

We use third-party services for payment processing (paypal).  We will not store or collect your card details. The information is provided directly to paypal and the use of your personal information will be regulated by their privacy policy.  Their privacy policy policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Security

Data security is of great importance to us and we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website.

We make every effort to protect your personal data.  However, transmission of information over the internet is not always secure and is done at your own risk.  We cannot guarantee the security of your data transmitted by you to this website.

 Review of this Privacy Policy

We may update this privacy notice from time to time as necessary.  The revised Policy Notice will take immediate effect once posted onto the website.  The terms that apply to you are those posted here on our website on the day you use our website.  We advise you to print a copy for your records.

If you have any questions regarding our privacy policy please contact us at info@simplyholistics.co.uk